Every lead source in one system, with the one answer that matters: what became a job.
A home service business doesn't have one lead source. It has eight, and none of them talk to each other. Here is what happens once FonsHive sits underneath yours.
Every source gets its own tracked number or link
Your website, your Google Business Profile, your Google Ads, your Facebook page, and every directory you're listed on each get their own tracked number or tagged link. The moment a call or form comes in, FonsHive already knows where it came from, before anyone says hello.
Calls that would have gone to voicemail get answered
When your office is busy, closed, or it's 9pm on a Saturday, the optional AI receptionist picks up. It answers as your business and says it's an AI assistant in its first sentence, on every call and chat. It takes the caller's details. Where your CRM gives us full access, it books the job on the call. Otherwise it takes a message for your office. Either way, your team gets the full context. If a caller asks whether they're talking to a person, it tells them the truth right away.
Every call is recorded, with an upfront disclosure
The same experience your customers expect when they call any larger company. Recordings live in your dashboard for training and dispute resolution. Add Call Recording & Quality Review and every call is also transcribed and reviewed for tone, follow-through and missed opportunities.
The feedback loop closes: source → lead → booked job
Most tracking tools stop at "here's a lead." Where your CRM gives us access, FonsHive follows it through your CRM to the outcome, booked or not, and for how much, so your dashboard shows revenue by source, not click counts. For every job you see the source that first brought the customer in next to the source that closed it. Turn on optional ad feedback and each platform learns which of its leads became paid jobs, so its targeting improves. That result goes back matched on the platform's own click ID, with the job value and no name, phone or email. A customer's contact details are shared, scrambled, only if that customer opts in on your form.
Listings and directories get tracked the same way
Every directory you're listed on can get its own tracked number, so nothing you pay to be listed on goes unmeasured, and calls from those numbers are tracked in the Core Plan like any other. Listings & Directory Sync keeps your business name, address, phone, hours and profile the same on every directory we can update, checks the rest on a schedule, and flags anything that drifts so you can fix it. It's an optional add-on.
One product, one login, one bill
FonsHive runs on established telephony, AI and data infrastructure providers, the same way most modern software does. At onboarding we tell you which of them hold your own accounts. Your customers never see them, your dashboard never shows them, and you never have to learn or manage four tools to use one product.